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Terms & Conditions


PLEASE NOTE THAT CLEANSVILLE MOVERS DOES NOT PROVIDE PRINTED TERMS AND CONDITIONS, HOWEVER ONCE YOU HAVE SUBMITTED YOUR SECURITY DEPOSIT, YOU MAY REQUEST A COPY OF THE TERMS HEREIN. THE TERMS AND CONDITIONS WILL BE SENT VIA EMAIL ONCE YOU

By accessing/navigating/examining our weBsite or otherwise “using” this website, substitutes your acceptance to our terms and conditions set forth. These are the terms and conditions of CLEASNSVILE Movers set forth as an agreement/online agreement between CLEANSVILLE Movers and the CUSTOMER (you/ your authorized representatives). THIS ALSO APPLIES All of the Terms & Conditions herein & within any of our paper work that may require your/ your authorized representative’s signature, any information on any of our social media sites: advertising sites containing Cleansville movers content, or any review sites with Cleansville movers content apply to you & your authorized representatives.

  • FURNITURE PADS: Customer (You/Authorized Representative) is responsible for furniture padding. 1 Dozen pads per 5' of space is recommended. Cleansville Movers/ CM Team's liability is waived if requirement is not met.
  • WASHER & DRYER/ GAS APPLIANCES: Transit bolts are required for front load units. Security bolts must be provided by the customer (You/Authorized Representative). Gas appliances cannot be connected/disconnected. Customer must have all gas appliances connected/ disconnected. In order to insure the loading of gas appliances loaded during your scheduled project by your Cleansville movers labor team these item(s) must be disconnected by the time of load. If gas appliances are not disconnected, Cleansville Movers cannot load these items.
  • PIANOS & HEAVY ITEMS: A 4-man team is required for all standard upright pianos/spinet pianos and items over 250lbs. A 4-man team is required for all over-sized upright pianos and items over 350lbs. Additional charges apply for ALL safes, pianos, and items over 350lbs+. If your team arrives and there is/are over-sized item(s) not mentioned upon booking the customer(you) will be charged according to the fee required for that item if it can be handle by the team size assigned to your project. If the assigned team is unable to handle the item(s) the customer will need to contact our office the schedule for the proper team size for handling of the over-weight item. This fee varies based on items and home details such as stairs and steep slopes.
  • REFUSALS: Cleansville Movers/CM Team reserve the right to waive responsibility (refuse handling) for any item(s) Cleansville Movers/CM Team feel cannot be moved safely without damage to the home/item(s). If customer/customer's authorized representative allows movement of the item(s), Cleansville Movers waives all liability for damage(s) to the home/item(s).
  • HIGH RISK ITEMS: Fragile and high value items must be crated / professionally pack for proper handling. This includes uncrated pool table slates. Damage liability is waived for Cleansville Movers/ CM Team on-site if appropriate care has not been met.
  • PREWRAPPED ITEMS: Customer packed boxes and pad/wrapped furniture are exempt from our liability coverage. Liability will not exceed released valuation of $0.60/per lb per item. Claims must be made before the Cleansville Movers / CM Team leaves your project location. If claims are not before Cleansville Movers/ CM team departs, Cleansville Movers/ CM Team Liability is waived.
  • ABF & 28' TRAILERS/ STORAGE CONTAINERS: These are air/spring ride suspensions and provide little protection from shifting. Customer's items will likely be damaged without significant padding and E-Trac ratchet straps to secure. Customer, customer's authorized representative, customer's transportation provider, and/ or storage container provider takes liability for all items therein, Cleansville Movers waives liability for all damaged items. Cleansville Movers will only be responsible for items damaged in vehicles driven by Cleansville Movers employees during your project on your project date. Items in trucks driven by anyone who is not a Cleansville Movers team member are exempt from our liability coverage.
  • PERSONAL ITEMS & WALLS: Please be sure to separate all items that will be going into your (the customer) car of ride along compartment. Cleansville Movers will not replace any fare for missed flights, buses tickets, or appointments due to time overage or retrieval of misplaced items due to the customers neglect to properly secure items that they do not want to be placed in the cabin of the truck. Cleansville Movers will not be responsible or at fault for any items that were placed in the cabin of the truck due improper preparation on behalf of the customer. Cleansville Movers Teams work fast, efficient, and will remain focused on getting your project completed properly and without stress. If Cleansville Movers must unload your truck to retrieve bags with important information and items (plane tickets, bus tickets, purses, wallet, etc) that were packed due the customer’s neglect to properly secure them away form things to be packed, all additional time needed to unload and reload the truck will be calculated and must be submitted upon completion of the project. ONCE AGAIN PLEASE REMVE ALL IMPORTANT ITEMS AND PLACE THEM IN A SECURE AND SAFE LOCATION TO AVOID THEM BEING PACKED ONTO YOUR MOVING TRUCK. Cleansville Movers cannot drill, mount, dismount, hang, nor remove anything to/from walls. Wall appliances must be disconnected/dismounted upon time of load. Any item(s) on walls are the customer's responsibility to have them properly removed/mounted. Cleansville Movers will not remove/mount these items. Customer is responsible for providing door knob stoppers to protect the properties walls from damages from the doors.
  • ARRIVAL TIME/ WORK HOURS/ UNMENTIONED STAIRS AND SPECIALTY/OVERWEIGHT ITEMS/: Please note that all scheduled times are estimated arrival times and may vary between 2-3 hours depending upon the state of whether and/or traffic level due to various circumstances. Cleansville Movers cannot be penalized for arriving late to the appointed location due to these natural/unpredictable circumstances. Your patience in this regard is greatly appreciated. Cleansville Movers estimates hours for all projects based upon information given by the customer upon booking. Please note that Cleansville Movers only gives estimations and theses estimations are not guaranteed. Estimations are based on the information provided by the customer upon booking only. Please be sure to include information about stairs, elevator, specialty items, long carry distances, assembly, disassembly, packing, and wrapping, as these details influence the time and team size that may be required for your project. (ALL SPECIALTY/OVERWEIGHT ITEMS REQUIRE AN CHARGE AND A 4 MAN TEAM OR LARGER BASED ON THE ITEM AND WEIGHT. THIS FEE VARIES BASED ON THE ITEM(S) AND THE WEIGHT OF THE ITEM(S). IF THERE ARE STAIRS INVOLVED IN THE RELOCATION OF OVERWEIGHT ITEMS THERE IS A STAIR FEE PER FLIGHT.) – this includes heavy/overweight items (pianos, safes, furniture over 300lb, etc.). Knowing these details and your need for these tasks is critical to properly estimating your project’s team size and hours, as they all take time to execute. Relaying these details also insure that the proper team size is sent to insure the maximum safety of your furniture. **So, please be honest when disclosing the weight of your items. These details must be submitted upon booking. If the team arrives and there are items not mentioned that require a charge (suck as oversized items, additional flights of stairs, pianos, etc.) the appropriate charges will be added to your project total and are to be submitted upon completion of your project. If the customer has items that require a larger team to handle, Cleansville Movers has the right to refuse handling of these items. We can schedule the proper sized team to come back out to assist with these items (fees vary based on item and weight). IF THE CUSTOMER DOES NOT DISCLOSE THE PROPER WEIGHT OF AN OVERWEIGHT ITEM AND THE TEAM ARRIVES AT THE LOCATION AND IS ASKED TO MOVE THE ITEM THE TEAM HAS THE RIGHT TO REFUSE RELOCATION, HOWEVER IF THE CUSTOMER IS INSISTENT ON HAVING THE ITEM AT THAT TIME WITH THE IMPROPER TEAM SIZE, THE CUSTOMER ASSUME LIABILITY FOR SAID ITEM AND CLEANSVILLE MOVERS WAIVES LIABILITY FOR SAID ITEM(S). PLEASE NOTE THAT IF AN ITEM IS OVERWEIGHT SUCH AS ARMIORS, DRESSERS, WARDROBES, ETC, ALL CONTENTS MUST BE REMOVED PRIOR TO THE RELOCATION OF THE ITEM AS THIS ADDS WEIGHT TO THE ALREADY OVERWEIGHT ITEM(S). CLEANSVILLE MOVERS WAIVES LIABILITY FOR DAMAGE TO OVERWEIGHT ITEMS IN WHICH THE WEIGHT OF THE ITEM HAS NOT BEEN DISCLOSED OF DURING THE BOOKING PROCESS. IT IS THE CUSTOMERS RESPONSIBILITY TO OBTAIN THE WEIGHT OF THEIR FURNITURE AND RELAY THIS INFORMATION TO THE BOOKING AGENT UPON BOOKING.
  • ADDITIONAL HOURS AND DELAYS: For any additional hours accumulated past the scheduled estimated project there will be an additional charge per hour. This hourly charge differs according to your team size. Please be advised that once Cleansville Movers begins anything associated with your project, your project time starts then. Cleansville Movers has a 15min grace period for waiting on projects to begin after arrival. If you are not available when your team arrives to your project location and have not informed your team that you will be delayed, your team will exercise our 15min grace period policy before your project time begins. On most days Cleansville Movers teams have multiple project to complete and time is of the most importance. Additional hours for your project past it’s estimated time is not guaranteed. Cleansville Movers will not be held liable for incomplete projects past the estimated time due to improper preparation or misrepresentation of the amount of furniture or weight. Any lack of project details upon booking will only result in miscalculated estimations for the customer’s project. Please be truthful with your projects detail. Please be sure to have all your treasures packed and ready (apart from items that Cleansville Movers are scheduled to assist with (assembly, disassembly, etc.) for your team to best avoid accumulation of additional hours. Your team can only wait up to one hour for customers to arrive to the project location. If the customer has not arrived and has not submitted any type of change of start time or notification of a delay then Cleansville Movers after several attempts to reach the customer, then the customer has submitted a nonverbal cancellation of the project. Cleansville Movers will not be held liable for this cancellation. If for any reason you will not be able to meet your team at your chosen arrival time and will be late, please give the office a call so that your team can be informed, and your project details can be updated. Any amount of time that the team had to wait outside the notice given by the customer will be attached to the project total. If you have already submitted your project balance, your new balance for the additional hours should be submitted immediately upon completion of your project before your team leaves your project location.
  • WHEN CLEANSVILLE PROVIDES A TRUCK: If your truck/ space has been loaded the max and you find items in odd spaces, it is the customers responsibility to provide an alternate solution for these items. We can only prep, pack, and load items presented by the customer upon booking. Please note that if Cleansville Movers is providing the truck for your project and you have items or spaces with items that were not mentioned upon booking, this may affect multiple aspects of your project. Not mentioning these items results in your team arriving on your project date with an improper truck size, which could result in your team having to take multiple trips causing your estimated project time and project total to increase. You have a second opportunity to inform your team of these items upon your pre-walk through before your project begins, this will give your team a reasonable amount of time prior before your project begins to attempt to provide an alternate solution. Your team will advise you of your alternative solutions if the number of unmentioned items cannot fit into the cab of the truck. It is the customer responsibility to accommodate these issues. We would be more than happy to assist in the best way we can based on our availability and details of your project. Cleansville Movers will not be held liable for any complication that result from you failing to mention items in all closets, cabinets, drawers, storage spaces, garages, appliance, basements, attics, underneath sink cabinets, and any other spaces associated with your project upon booking. Please do not intentionally hide/ not mention items until the project is nearly complete. This will result in many issues upon completing the loading process and can result in more project time, the need for alternate transportation for those items, an unload of the already loaded space to attempt to accommodate space for these items. If the item is over 350lbs, pool tables, safes, pianos, and some gym equipment there will be a fee applied for the item. If the team is too small to handle the item, the team will not handle the item and the customer must contact our office to book for the proper size team to come out and complete the relocation of that item. Cleansville Movers will not be held responsible for the refusal to move items that are too large for the selected team due to the neglect to mention these items or their weight. If the item is damaged do to the improper team size due to the customers neglect to disclose the weight of the item, the customer is responsible for the damage to the item(s) due to the neglect to disclose of the proper weight of the item(s).
  • CUSTOMER’S AUTHORIZED REPRESENTATIVE (AR or CAR): Customer has the right to appoint an authorized representative to give instruction and hold responsibility for the project as the acting owner of the customer’s treasures. Customer must submit the full name and contact information for the “AR” upon booking. If for some reason the customer needs to add an authorized representative after the booking date, the customer must submit the full name, contact information, and a statement of consent for said individual(s) to assume the position of responsibility for all Terms & Conditions that relate to the customer and the agreement between the customer and Cleansville Movers. Customer must submit this information to Cleansville Movers’ booking agents at least 24 hours of prior to the customers scheduled Project date. The CAR id required to sign and complete all documents in their name. The AR holds the same position and are subject to the same liabilities as the customer when acting on the customers behalf. All Terms and Conditions Herein and on any Cleansville Movers document, social media sites or review sites, any other Cleansville Movers advertisement pertains to the customer and the CAR.
  • CLAIMS: Customer/ CAR understands that once Cleansville Movers/ CM team leaves the project location Cleansville Movers’ liability for damage claims ends. Customer, customer's authorized representative, and/or customer's transportation provider/storage container provider takes possession and liability for all items once the project has been completed. Cleansville Movers is only liable for items “damaged” by Cleansville Movers team members during the use of service only. NO full value is given unless the item has been completely destroyed by our moving team. Damaged items will have a replacement and/or repair value of $0.60 per pound. No damage claims will be awarded or processed once Cleansville Movers/ CM team departs the customers project location. Cleansville Movers will not be held responsible for any items damaged on an unload project unless the damage was done by one of our employees during your project. Items that are pre-wrapped and pre-boxed by someone else do not fall under Cleansville Movers coverage, due the lack of knowledge of its preparation prior to our arrival. If an item was packed, loaded, transferred and unloaded by Cleansville Movers and damage occurs, it must be submitted into the Claims Department via email only which can be obtained in your project details email sent upon booking, before your Cleansville Movers team leaves your location. Any claim submitted after the team has departed is not covered and will not be processed. Please be sure to make note of any issues/damages upon your final walk-through at each location. Once your final walk-through is completed at your loading and unloading address and your team has been approved to leave that location any damages or missed/unpacked or unloaded items not reported or submitted upon that walk-through are not Cleansville Movers responsibility. Cleansville Movers waives all liability for those items. Please note that it is the customer/ CAR’s responsibility to check the premises of their old home and all moving vehicles and to ensure that nothing is left behind. Be sure to check all closets, cabinets, drawers, storage spaces, garages, appliance, basements, attics, underneath sink cabinets, and any other spaces associated with your project to ensure nothing is left behind. Cleansville Movers is not liable for any of the customers treasures that are left behind. ONCE CLEANSVILLE MOVERS HAVE ACCEPTED YOUR CLAIM FOR DAMAGES YOU ARE ELECTING TO AGREE TO FULL DISCLOSURE. THE CUSTOMER NOR ANY PARTY ASSOCIATED WITH THE CUSTOMER (I.E. FAMILY, FRIENDS, CO-WORKERS, ETC.) IS NOT PERMITTED TO LEAVE ANY COMMENTS OR REVIEWS OF ANY KIND ON ANYTHING PERTAINING TO OR IN REFERENCE TO CLEANSVILLE MOVERS AND OUR SERVICES (I.E. WEBSITE, SOCIAL MEDIA, SEARCH ENGINES, CLAIM SITES, NEWS PAPERS, REVIEW SITES, ETC.) BY VIOLATING THIS AGREEMENT, YOU ARE IN VIOLATION OF THIS CONTRACT. CLEANSVILLE MOVERS HAS THE RIGHT TO TAKE ACTION AND WILL USE THAT RIGHT AND TAKE ACTION TO THE FULLEST EXTENT AGAINST SAID PARTIES.
    WE UNDERSTAND HOW IMPORTANT YOUR ITEM(S) ARE TO YOU, SO WE UNDERSTAND THAT THERE ARE SOME ITEM(S) THAT YOU MAY SIMPLY FEEL MORE RELIEVED WHEN YOU OR SOMEONE YOUR TRUST ASSIST WITH THE RELOCATION OF CERTAIN ITEMS. ALTOHUGH WE DO NOT RECOMMEND THIS PRACTICE WE WILL NOT DENY YOUR RIGHT TO RELOCATE OR ASSIST WITH RELOCATING YOUR ITEM(S). ONCE YOU SELECT CLEANSVILLE MOVERS AS YOUR SERVICE PROVIDER, WE ASK THAT YOU ONLY ALLOW THE CLEANSVILLE MOVERS PROFESSIONAL TEAM TO RELOCATE THE ITEM(S) THAT WE HAVE BEEN HIRED TO RELOCATE. IF YOU (CUSTOMER / CAR) INSIST ON ASSISTING WITH THE ITEM(S) OR HAVING ANOTHER NO PROFESSIONAL (i.e. HUSBANDS, SONS, UNCLES, COUSINS, NIEGHBOR, SIGNIFICANT OTHER, ETC.) THAT IS NOT EMPLOYED BY CLEANSVILLE MOVERS ASSIST WITH THE ITEM(S) THAT THE CUSTOMER HAS REQUESTED TO BE RELOCATED AND DAMAGE OCCURS TO SAID ITEM(S), YOU (CUSTOMER/CAR) ARE LIABLE FOR ANY AND ALL DAMAGE THAT OCCURS TO SAID ITEM(S). AGAIN, IF YOU (CUSTOMER/CAR) ELECTS TO ASSIST WITH THEIR FURNITURE CLEANSVIILE MOVERS WILL NOT DENY THE CUSTOMERS THE RIGHT OF ASSISTING OR HAVING SOMEONE OF THEIR CHOOSING TO ASSIST WITH THEIR FURNITURE, AS THIS IS YOUR (CUSTOMER/CAR) FURNITURE AND IT IS YOUR RIGHT TO ASSIST OR HAVE ADDITIONAL ASSITIANCE (i.e. AN OUTSIDE PARTY NOT EMPLOYED BY CLEANSVILLE MOVERS) WITH YOUR ITEM(S) AT YOUR (CUSTOMER/CAR) DISCRETION. CLEANSVILLE MOVERS IS NOT LIABLE FOR DAMAGE THAT OCCURS TO SAID ITEM(S). CLEANSVILLE WILL COVER DAMAGED TO THE ITEM(S) RELOCTED BY CLEANSVILLE MOVERS PROFESSIONAL TEAM MEMBERS ONLY {i.e. IF THE CUSTOMER OR ANY ASSOCIATED PARTY ELECTS TO ASSIST WITH ANY ITEM DURING THE PROJECT, CLEANSVILLE MOVER WAIVES ANY AND ALL RESPONSIBILITY FOR SAID ITEM(S)}. SO, BE SURE TO ALLOW OUR PROFESSTIONAL TEAMS ATTEND TO THE ITEMS IN WHICH THEY HAVE BEEN HIRED TO ATTEND TO.
  • PAYMENTS, SECURITY DEPOSITS, NON-PAYMENT & REFUNDS ETC.: When you book services through Cleansville Movers you are agreeing to pay the complete balance of your project no later than the date of your project upon completion. You may do so by submitting your payment via the “Pay Now” section of our menu tab at the top of the screen via the home page. Security Deposits: Security Deposits for most projects are $50 for labor only projects under $1000. If the estimate is for over $1000 the deposit is $100. If your project has a truck the deposit is $100. For all out-of-state projects the deposit varies and is to be submitted upon booking and half of the remaining balance must be submitted two days prior to your project date via credit card. The remaining half must be submitted upon completion of the project on the project date. If your security deposit is not submitted within 24 hours of booking, then your project date can and in most cases will be cancelled, and another project may and in most cases will be put in its place, therefore, leaving you to find an alternate solution for your project needs. Cleansville Movers will not be held liable for missed appointments due to none payment of security deposits. Your slot will only be held for 24 hours if your security deposit is not paid, no exceptions unless discussed with the booking agent upon booking about an alternate date that you will submit your security deposit. If your project has been kept on the schedule and your deposit has not been submitted upon your project date and you have not submitted a notice of intent to submit on a later date within 24hrs of your booking via email or phone with the approval of the booking agent, then your project is subject to be cancelled. Cleansville Movers will not be held liable for projects cancelled due to non-communication from the customer and to non-payment of the security deposit. Security deposits are no longer excepted on the project date. Your team will not arrive to your project location if your security deposit has not been submitted before the project date. Security Deposits are non-refundable. Rescheduling Your Project Date: If you need to change your project date for any reason you must submit this change within 48 hours of your project date and your deposit will carry over to your new project date. After switching project dates 3 times you will be required to submit another security deposit on any other attempts to reschedule your project date. All security deposits are deducted from the project total. Same day projects are not guaranteed and if available require a 20% fee. The estimated project total must be submitted in full upon booking for all same day projects. Any unused time past our two-hour minimum will be refunded back to you. We ask that project balances be submitted the day prior to your project date. Most customers will take this payment route. Some customers opt to submit their balance upon completion of their project on their project date. Cleansville has a two-hour minimum for all projects. Additional Time Under One Hour: If your project is completed on the half hour mark or above (:30-0’clock) you will be charged for the complete hour. Any project that was completed under the half hour mark(0’clock-:29) will be charged as a half hour. If your project goes past the estimated project time you will be charged by the hour according to your team size. Once your project is complete your total balance must be submitted immediately upon completion before the team leaves your location. If your project is completed ahead of the estimated time quoted the customer will be refunded for any unused time past our two hours minimum if they have already submitted their full balance ahead of the project date. We do our very best to provide top quality service to all of our customers with the hope that they are committed to submitting full payment for our completed service, which is agreed upon once your security deposit has been submitted for your project. Cleansville cares about your treasures just as much as you do, if not more. We make sure that we take extra care of your treasures because we know how near and dear they are to you and your family. We prefer for our customers to take care of payment themselves as a part of our trust system with our customers. Unfortunately, our trust in our customers is not always enough and some customers in the past have opted not to pay the remaining balance for our services. Please note that we are human, and we understand that things can get ruff with finances at times. While we do understand, we ask that you understand that the teams here at Cleansville Movers labor teams are just as dedicated to caring for their families as you are and deserve to be compensated for all the hard work, experience and effort that they put into making sure that you and your family have the best moving experience possible. Some of you have extremely difficult projects that include very heavy items that can be life threatening or can be an aid in the deterioration of their physical health in the future, but they do it so that you don’t have to. Please consider how non-payment for your services would affect you and your family and all other families that are connected. We are a business and cannot allow our hearts and emotions substitute as payment for services. Sympathy for your misfortunes unfortunately will not feed the families of the teams that work hard to secure the things that are important to you and your family. If your project exceeds the estimation your received, you are responsible for the new balance quoted upon completion of your project. Cleansville Movers employees do not have the authority to change your project total. Cleansville Movers employees are prohibited to assist any customer of Cleansville Movers outside of Cleansville Scheduled projects in an attempt to avoid payment for overage additional time needed and/or completed. If any damage occurs during an attempt to poach workers and avoid the professional process of properly caring for your treasures all liability goes to the customer. Cleansville Movers will terminate said employees and the customer will be banned from using Cleansville Movers services in the future. If this type of transaction does take place both parties will be pursued legally for any loss that Cleansville Movers takes as a result of this deception to the fullest extent of the law. Any customer who refuses to pay for services completed will be prosecuted to the fullest extent of the law under the theft of services laws/statutes and will subject the offender to criminal, as well as civil penalties and including court and legal fees. Please note that in Georgia this qualifies as theft and will be prosecuted under the theft of services laws/statutes and will subject the offender to criminal( customer and or any Cleansville Movers employees who decide to steal customer/work from Cleansville Movers), as well as civil penalties. To ensure that Cleansville Movers is compensated for our services and hard work, we have put in place an auto-payment system. If we have not received your balance by your submission, our system is set to automatically take payment for full completed services after 24 hours of non-payment detected by our system (this includes any additional charges that may have been acquired in addition to your original project balance). By selecting Cleansville Movers as your service provider you are authorizing Cleansville Movers to charge the total amount listed in your project details email plus any additional charges that apply to your project including but not limited to moving labor, moving related services and/or moving supplies, labor projects such as rearrangements, cleaning, and any other services provided by Cleansville Movers for any portion of your project to be charged to the card number provided. Any details not mentioned could result in a difference in your projects team size, estimated hours of completion, and your overall project total. It is very important that you are completely honest about your items when booking your project. If additional charges applied to your project total upon completion of your project due to additional hours completed, unmentioned stairs, unmentioned over- sized items, etc.; the total additional amount will be added to your previous balance and the amount will be automatically deducted from the card we have on file upon completion if payment is not submitted directly by the customer. If the credit card provided results in a decline you are authorizing Cleansville Movers to charge any backup funding source, we have on file. If additional charges were applied and you wish to have written confirmation before submitting your payment, you will need to contact our office to speak with a booking agent and an updated email reflecting your additional charges and this new balance will be sent to you via email before your team departs your project location. Once received your payment must be submitted immediately. Your team will not depart from your location until your full remaining balance has been submitted. These terms and conditions, all emails content, all social media content, and all paperwork that contain Cleansville Movers content, are set forth by Cleansville Movers and are bounding. Choosing not to sign our paperwork does not release the customer from this agreement. Billing Errors & Refunds: If a billing error is found when accounting audits the file (pre-move or post move), customer agrees to remit remaining balance owed. If the “Total Amount Due/ Project Total” was calculated incorrectly, you are authorizing Cleansville Movers to charge your account for the correct amount due as determined by the total billable time and rates listed in your project details and /or work order explained in your project details sent to you via email upon booking. If the audit shows that you were overestimated you will receive an updated email notifying you of the error, the correction and the new balance. If the error is found after payment has been submitted, you will be notified via email and will be refunded the amount of the overage. This can happen after VERY long moves and even after a short move...we are all human and mistakes can and do happen every now and then. A billing error does not absolve a customer of his/her responsibility to pay the difference. If your project is completed under the estimated time, you will be refunded for the unused time past the two-hour minimum if you have already submitted your full balance ahead of your project date or if your project is a same day project and your payment has already been submitted. There is no refund for any amount of unused time under our two-hour minimum. All Projects Are Estimation: All projects booked through Cleansville Movers are estimations only and are based solely on the information given by the customer upon booking. Please be advised that all calls to and from Cleansville Movers are recorded to ensure accuracy and for proper assessment of your project. This also aids in being able to identify what the customer has or has not mentioned upon booking about the contents of their property and details of the customers project. In the event of a dispute over any detail of your project, all content that relates to your project will be reviewed, accessed and addressed accordingly. In Home Estimations: We do not give in-home estimations unless your home is already packed, all spaces cleared or shown to the Cleansville team member doing your estimation and ready to be loaded when we agree to come out to do an estimation for your project. If items are added to your project after a Cleansville Estimation Specialist comes out to estimate your project and your project exceeds the quoted due to this, you are responsible for any charges that apply to your project. Please note that even with an in-home estimation we cannot guarantee a 100% accurate estimation, the provided project total is an estimation. If you need an in-home estimate done for a project that requires a total move that includes packing, please be sure to show all spaces during the estimation appointment to be sure that you receive the most accurate estimation possible. Be sure to show all closets, cabinets, drawers, storage spaces, garages, appliance, basements, attics, underneath sink cabinets, and any other spaces associated with your project to ensure the most accurate estimation for your project. Again, please note that all project totals given are estimations and can be achieved if the customer is honest about their project details, if the customer has everything that they are supposed to have prepared ready when the team arrives to begin your project on your projects date, all that is supposed to be ready for the team is ready to be loaded, and there are no additional stops or task to be complete that were not mentioned when the estimation was quoted. If an in-home estimation is required/requested a $25 (within a 35mile radius) -$45 (between a 36-50mile radius) fee is required plus our standard travel fee will be applied starting at $15 (up to a 25mile radius) plus 75 cents per additional mile.
  • PLANTS AND PETS: Plants are illegal to transport on moves longer than 150 miles--for local moves it will be up to your movers' discretion. You are advised to pack and transport your house plants yourself, since they can be very delicate and susceptible to unfavorable temperatures and conditions. Pets are never allowed on the moving trailer under any circumstances. Air conditions are poor, and temperatures can be extreme--even for very brief moves, you cannot stow your pet on the moving truck. Pets must be transported in your own vehicle, or taken on the plane with you if you are flying to your new home. Unclean pet bedding, cages, carriers, food dishes, and toys may also be prohibited on the truck because they are considered unsanitary, may attract insects or cause odors. Thoroughly clean any pet amenities before moving or transport them in your own vehicle.
  • HAZARDOUS MATERIALS: Professional movers are paid to aid you in every aspect of your relocation, and to safely move the contents of your household to their destination without misplacement or damage to your goods. However, there are certain possessions that movers won't move due to laws, ethics and safety regulations. When you are planning a move, it is important to consider these items and prepare for moving day by packing and transporting them yourself or disposing of them properly. This guide will list these prohibited and undesirable items for you, as well as provide you with the tips for moving them on your own. Before moving, make plans to either give these items away to friends or neighbors or dispose of them properly. Call your local Environmental Protection Agency Office or fire department to find out the correct and safest method for disposal. If you are moving any yard and/or cutting equipment such as lawn mowers, saws, etc., be sure to drain the gas from its tank before the movers arrive and that all blades are covered and made safe for your team to handle. If your move is local, you may consider packing and transporting certain items in your own vehicle. If so, be sure not to expose them to any extreme heat and to use discretion. It is also not advised to attempt to fool the movers by packing any of these items without informing them. According to the Department of Transportation, if movers are unaware of the presence of hazardous items on their truck, their liability is greatly limited should anything happen to your property during transport. Professional movers cannot transport anything that is flammable, corrosive, or explosive. These items can be dangerous to the movers as well as your property and are illegal to transport. They include, but are not necessarily limited to:

o Aerosol cans (deodorant, hair spray)

o Weapons and ammunition

o Acids/Ammonia

o Motor oil/Antifreeze

o Gasoline/Kerosene

o Turpentine/Solvents

o Pesticides/Fertilizer/Weed killer

o Propane tanks

o Yard equipment containing fuel

o Pool chemicals

o Paints and stain

o Fire extinguishers

o Car batteries

o Cleaning supplies

o Lighter fluid/matches

o Fireworks

o Liquor

o Paint thinner

o Nail polish and remover

o Bleach

o Charcoal

o Lamp oil

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